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Bridges, royals and documentary crews too

It’s an exciting fortnight for all things Northern Spire – our major infrastructure project (a new bridge) in Sunderland. We’ve two very high-profile Royal visitors coming to site next week, and this Thursday sees the city of Sunderland – and our new bridge in particular – play a starring role in a national BBC documentary.

Royal visit on the cards

The Duke and Duchess of Cambridge will see Sunderland’s striking new Northern Spire bridge for themselves when they visit the project next week, which is hugely exciting for the city and everyone involved. Big credit must go to the Sunderland City Council team for working so well with the Lord Lieutenants office to secure the visit and organise everything along with Kensington Palace.

DTW’s role has been to make sure everything ‘on the ground’ is behaving just as we want it to, and that the site team all know they role on the day. You can’t underestimate the amount of planning and discussion that goes into these things. Fingers crossed.

 

BBC Sea Cities

It’s never dull this bridge lark. Ahead of next week’s excitement there is an excellent BBC documentary all about the people and landscape of Sunderland being aired nationally on BBC2 this Thursday night.

Sea Cities – Sunderland is being broadcast on BBC2 at 8pm on Thursday, 15 February and we promise you it’s well worth a watch. Not only will you get some great behind the scenes footage of the construction work for Northern Spire, but you will get to see some incredible footage and characters from right across Sunderland.

We’ve been working with the BBC team for the past year – come rain or shine – but mainly rain – to help them capture some of the stunning engineering feats that have taken place during that time, and the drone footage that is used in the bridge sections of the programme was all done by our team.

So, what are the lessons to pass on from having a BBC documentary crew on site on several occasions for the best part of a year. It’s a bit different to a Look North feature. Here’s a few hints from us

  1. Be prepared to give extra access – documentaries are dull unless the programme makers can really get behind the scenes and get a feel for the drama and the characters on a project
  2. People, people, people – this programme is all about the people. Great characters make great viewing. Characters are real, not scripted (and they’re usually not the boss). In an age when we all want authenticity the best way of doing that is to show the real thing – this programme certainly does that.
  3. Tell the team to have fun – smiling and laughing is infectious. We all like watching it. We like joining in. Take the work seriously but don’t take yourself too seriously and you’ll come across well on camera.
  4. Know your limits – the media will always have another request (even the BBC). Most of the time, it’s good to say yes, but there are times when you need to say “no, sorry, but that’s not possible”. That’s fine and you should be prepared to do it when it is appropriate. Just remember though that if you keep saying no it was probably a bad idea in the first place.

There’s always more to say but that’s it for now. You can see a little sneak preview on the BBC website right now just to get a taster for the real thing. Make sure you tune in on Thursday night.

Thanks for reading

Chris

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News

DTW shortlisted for five PR Moment Awards

Well, that’s a nice way to end the week. DTW was today (9/2/18) shortlisted for five awards for this year’s PR Moment Awards.

The awards were spread across the work we have done for a variety of big clients including the Law Society, the Mersey Gateway Bridge project, the merseyflow brand launch and the Northern Spire bridge project in Sunderland.

On top of that we’ve also been shortlisted for Integrated Agency of the Year, which is great news coming less than two months after we scooped the CIPR North East’s Outstanding Consultancy, in Newcastle.

We’re stoked, especially because these nominations are a great recognition of the work we strive to do day in, day out for our clients.

They also recognise the full breadth of our team’s talents in PR, media and communications, creative design, social media and community engagement.

It’s a huge well done for everyone’s efforts. Now we just have to win them!

In full the nominations are:

  1. Social media campaign of the year – Law Society
  2. Public Sector `campaign of the Year – Mersey Gateway and merseyflow
  3. Media relations campaign of the year – Northern Spire
  4. Community Engagement campaign of the year – Northern Spire
  5. Integrated Agency of the year

The awards ceremony is set to take place on Thursday, April 26, in Manchester, watch this space for updates.

Happy Friday! What a great way to end the week!

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Insights

Facebook’s News Feed Changes In 2018 – What We Know

“It’s the end of days for Pages, the Facebook apocalypse” – Social Media Examiner

“the end of the Facebook News Feed as we know it” – Mobile Monkey

“Facebook feed change sacrifices time spent and news outlets for “well-being”” – Tech Crunch

These are just a few of the headlines from my social media news and insight sources that have appeared after Mark Zuckerberg announced that his first move to ‘Fix Facebook’ in 2018 is to change how the News Feed works.

Is it as bad as all that? Well, as Jon Loomer put it – we just don’t know yet.

What are the changes?

Breaking it down, here’s what Zuckerberg is saying:

  1. People are better than Pages – he wants to encourage us to post more personal content, rather than just sharing videos and links, which he sees will create ‘meaningful’ conversation
  2. He thinks the passive content consumption of videos and links is bad for our well-being
  3. Posts from Pages and Publishers aren’t going to appear as much in News Feeds, even if they have a lot of clicks and Reactions

What does this mean for communicators using social media?

If you read through the announcements from Facebook, Mr Zuckerberg himself, and the more optimistic articles – it shouldn’t mean much. If you are posting content that is meaningful and will trigger conversation, your content should still appear in the News Feed.

If you read the analysis from other blogs (ones – it is important to point out – that rely heavily on Facebook for organic traffic to their websites), we’ve been backed into a corner where we can’t talk to our audience any more.

Here are 4 key things I’m taking out of this announcement:

  1. General day-to-day performance of our page posts will go down. We will see our organic reach decline further
  2. Comments will become the most valuable interaction on Facebook, clicks will not be ‘valued’ the same way in terms of engagement rate (BUT ‘comment bait i.e. ‘comment on this, tag a mate who does this’ will be punished)
  3. Advertising will become more expensive. As the reach for Page Posts reduces, there’ll be more demand for the already jam-packed advertising spots available on the News Feed
  4. Other platforms may become the best avenue for our campaigns. It may be that we find Twitter or LinkedIn offer a better alternative when it comes to talking to our audiences.

The important thing for us, as communicators, is that we remain flexible and adaptable in our strategies and campaigns so we make sure we get the most from social media to help achieve our objectives.

My thoughts

As marketers, this shouldn’t be a surprise, organic reach of page posts is next to nothing now anyway, but it’s always been pretty obvious that was Facebook’s way of forcing Pages to pay to have their posts seen. Is this another tactic to have us spend more money?

Most likely, but I think it is something more. Social networks evolve as user behaviour evolves. To me, it seems Mr Zuck wants to turn back the clock on Facebook and have it as it used to be… status updates about what we’re watching on TV, photos of our activity – back when Facebook was a platform for university students. But here’s the thing:  we are still sharing that content, just not on Facebook. We use the likes of Instagram and WhatsApp (which Facebook owns) to talk about our favourite TV show with our friends, and document the story of a great day out to our friends and followers.

I think Zuckerberg needs to stop trying to manipulate user behaviour, these things evolve. Facebook has evolved into a content discovery platform where we enjoy videos of cute wild cats, or interesting facts and articles about topics we’re interested in. Let it be that, Mr Zuckerberg. Let the users do and share what they want.

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Insights

Mobile First – Making your video ads stand out on mobile

Last week Facebook released some new research it has carried out around the performance of video ads on its platform. <link to https://www.facebook.com/iq/articles/stand-out-in-feed-optimizing-video-creative-on-mobile>

The report makes for some interesting reading and highlights many of the things we already knew – such as video ads developed with a structure and narrative that caters for the way that users consume video on social media outperform content that has been developed for other platforms or has been adapted to try and make it a better fit for posting.

So, what can you do to make your video ads work on social?

  1. Keep it short – the content that performs best on mobile according to the research is under 20 seconds in duration.
  2. Early use of branding – in the age of the thumb stopping creative, we also need to ensure that branding is positioned prominently in the first two seconds. The research shows that there was a much higher recall of an ad where the brand was featured prominently in the first couple of seconds as opposed to an adapted ad which might utilise a logo watermark to convey the brand.
  3. Know your audience – this isn’t necessarily a finding of the research, but it should go without saying that you should ensure you tailor your approach and creative to your audience (as well as making use of the tools available to target them).
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News

Merry Christmas from DTW

We’ve made a little Christmas animation just for you – you just know you need to brighten up your day by watching it.

We have really enjoyed working with you in 2017 and look forward to catching up with you again in 2018.

Thank you for helping us do what we love – it is through our work with amazing clients and partners like you that DTW has just been named Outstanding Consultancy in the 2017 CIPR PRide awards – we couldn’t have done it without you so it’s a huge thank you from us.

Have a fantastic Christmas and a happy and prosperous New Year.

Don’t forget to put the volume up on your machine!

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News

DTW wins Outstanding Consultancy award at CIPR North East Pride 2017

We’re a little bit chuffed so forgive us if that comes across a bit in this post!

DTW won three golds, including Outstanding Consultancy, and two Silver awards at the CIPR North East Pride awards on Friday.

We’d like to thank everyone at every client and every partner we’ve worked with who has contributed in some way to helping us achieve this – we literally couldn’t have done it without you.

As well as Outstanding Consultancy we picked up Gold awards for Social Media for our work with Bolton Council’s 2016 Food Festival and Integrated Campaign for our road safety project for RSGB North East.

The Silver awards were for our work with the Law Society on their Solicitor Brand campaign and Sunderland City Council on Northern Spire (some of you may know it as New Wear Crossing).

You don’t get to do this without a lot of hard work and effort, mixed with a little creative inspiration every now and then so it’s really satisfying to be recognised in this way.

 

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News

CIPR Pride awards showcase the best in regional PR talent

Tonight is the annual CIPR North East Pride awards.

I’m rather pleased that our team has been shortlisted for ten awards. It’s been a busy, challenging, rewarding and hugely enjoyable year.

Our work on major infrastructure projects like Mersey Gateway and the newly-christened Northern Spire has really been an incredible experience and a privilege for all involved to see some incredible engineering and get involved in projects that change lives and shape communities.

Alongside that we’ve been working some with very clever clients and partners to deliver some great campaigns.

Paul Holmes from The Holmes Report (a man much cleverer than me on these things) said last year that ““The pace of change in public relations has never been faster than it is today, but at the same time, it will likely never be this slow again.”

How right he was, and how terrifying and exciting that concept is. The world is changing and the way we communicate is changing even faster.

Our challenge is to keep up – so if you’re in the industry standing still is not an option. Make sure you read the latest blogs from Wadds and others, get signed up to the CIPR and become part of a truly professional PR community, and never stop learning.

Awards are great, and I hope we win something tonight because the team deserves it, because you only get them through hard work and inspiration.

Well done to everyone who is shortlisted and good luck for this evening.

Thanks for reading

Chris

Categories
Insights

Saying Farewell to Facebook Organic Posts

The internet is awash with rumours. And we, at DTW HQ, are 90% certain they are true: Facebook will (we think) be removing organic page posts from the news feed (but not yet).

What is an organic page post?

Currently, when you log into Facebook, your news feed is populated with posts from both profiles (your friends) and pages (brands or businesses). Some of the posts from brands or businesses are organic posts – these are from pages you have liked or followed, others are paid posts – these are from pages who have paid Facebook to show their content in more news feeds. Guess who Facebook likes more…

Since 2013, organic posts have been hitting fewer news feeds, triggering marketers to pay Facebook more and more for the privilege of having their content appear in these feeds.

What’s happening now?

Facebook are currently testing moving those organic (non-paid) posts to a new ‘Explore’ feed only in some countries, freeing up the news feed for posts shared only by profiles and people.They claim they have no current plans to roll this out globally. However, it would be more of a surprise if they don’t do this for everyone.

Facebook’s ad spend ‘only’ increased by 27% last quarter, as opposed to Instagram’s 55% and Snapchat’s 73%.

What does this mean?

At the moment, there’s nothing to do but carry on as normal. Facebook have stated they aren’t planning any major changes to the feeds, but we all need to be keeping a close watch on that organic reach.

It does mean marketing budgets will need to consider more money for paid promotion on Facebook should they want to keep a similar level of interaction and reach that they’re used to.

We don’t know if or when this will happen, but, as they say in the Cub Scouts, always be prepared – and hang on to your Facebook budget – you’re going to need it.

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News

We’re only as good as our clients think we are….

Every year we do a client survey to get feedback on how we’re doing. Obviously we’re in regular contact with clients all year round but the annual survey is an important touchstone for us to make sure that all our key client contacts have the opportunity to sit back and tell us what they think.

Some of the numbers are below, and they’re great, but it’s the informal feedback, testimony and little golden nuggets of suggestions for improvements that can be really valuable.

Being honest and sharing results (good or bad) and giving people feedback where they’ve taken the time to contribute is really important too. Miss that bit out and your credibility starts to suffer.

Authenticity is the comms buzzword of 2017 but the thing about authenticity is it has to apply in word and deed – it’s no good having an incredible website full of promises if the client’s experience doesn’t match up to it.

Thanks for reading.

Chris.

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News

DTW scoops national media relations award for New Wear Crossing work

It was a quiet night at the UK Public Sector Communications Awards last week.

Nothing to talk about at all except we only went and won the award for Best Use of Media Relations for our work on the New Wear Crossing with Sunderland City Council!

Really good night and hugely valuable conference in the afternoon. Our award was the icing on the cake and we were quite pleased as you can tell.

It was also great to see so many other great public sector communicators rewarded for their efforts, and a special mention has to go to the team at Greater Manchester Police for their phenomenal comms work in the wake of the Manchester Arena terrorist attack – worthy winners is something of an understatement.

Great company to be in, a real reward for the effort and creativity the team has shown on the New Wear Crossing Project over the past two years and lot of valuable learning.

Thanks for reading

Chris